Maison Blanc
Return policy
Maison Blanc is a care service, not a retail shop. This page covers cancellations, refunds, and what happens if a garment needs to come back through the facility.
Last updated: 17 August 2026
01What this policy covers
We collect garments, process them in our Delhi NCR facility, and return them to you. There is no “unopened product” return in the retail sense. This policy covers: cancelling an order; refunds when we cannot complete the service; re-processing when the finish is not right; and claims if an item is lost or damaged in our care. Pickup timing and failed attempts are in our Pickup & delivery policy. Payments and accounts sit under our Terms & conditions.
02Getting garments back
Completed orders are delivered to the address and slot you booked. Track status in the customer app. If a delivery attempt fails after reasonable contact, items return to the facility and we offer a redelivery slot. Repeated failed deliveries may carry an extra logistics charge, confirmed before we re-attempt.
03Cancel before pickup
You may cancel a personal order in the customer app before the rider verifies the pickup OTP. Wallet holds are released. Unused coupons are restored when the offer rules allow. No service charge applies for a cancel at this stage.
04After we have collected items
Once garments are in our custody, cancellation is limited because processing may already have started. Items not yet processed may be returned uncleaned, or a partial refund may apply for those pieces. Items already in wash, press, or pack are completed and delivered as booked unless we agree otherwise. Partner B2B cancellations follow the contracted SLA.
05If the finish is not right
Tell us as soon as you can, with the order code and photos where useful. Pre-existing wear, stains, or damage photographed at pickup is recorded and is not treated as processing damage. Where the issue is in our work, we will re-process the piece, repair where reasonable, or issue a goodwill credit. We do not offer a no-questions cash return on a completed care cycle.
06Loss or damage in our care
Items are inspected and tracked at intake. Care notes and preferences you save in the app are followed where reasonably possible. If an item is lost or damaged while with us, raise a support ticket. Liability is typically up to a multiple of the per-item service charge unless a partner contract or written note says otherwise. Marketing cover of “up to 10× garment value” applies where that programme is in force for the order; we confirm the basis when we assess the claim.
07How refunds are paid
Approved refunds follow the original payment method. Online / UPI / card payments are reversed through PayU and typically settle in 5–7 banking days after we approve. Cash-on-delivery orders are credited to your Maison Blanc wallet once approved, because cash has already been collected. Wallet credits appear in the app with a reference to the order. Hospitality partners receive credit on the invoicing cycle in their contract.
08How to raise a request
There is no self-serve refund button. Open in-app support, email support@maisonblanc.in, or call 70230 04665 with your order code and reason. Our team reviews the ticket, then processes an approved refund or credit. Include photos for quality or damage claims so we can match them to intake records.
09Hospitality partners
Property linen, uniforms, and guest laundry follow the signed SLA, rate card, and credit terms. Emergency pickup, damage reports, and compensation for contracted properties are described in Emergency SLA. Portal users should raise exceptions through the partner account manager or partnerships@maisonblanc.in.
10Contact
Maison Blanc Fabric Care Pvt. Ltd.
Shop No. 6, The Emporium, Puri Diplomatic Greens, Sector 111, Dwarka Expressway, Gurgaon, Haryana 122017
Email: support@maisonblanc.in
Phone: 70230 04665