Maison Blanc
Privacy policy
How we handle personal data across the Maison Blanc website, customer app, rider app, and partner portal.
Last updated: 17 August 2026
01Who we are
Maison Blanc Fabric Care Pvt. Ltd. (“we”, “us”) is the Data Fiduciary for personal data processed in connection with Maison Blanc services under the Digital Personal Data Protection Act, 2023 (DPDP Act). Registered / operating address: Shop No. 6, The Emporium, Puri Diplomatic Greens, Sector 111, Dwarka Expressway, Gurgaon, Haryana 122017.
02What this policy covers
This policy applies when you use maisonblanc.in, the customer mobile app, the rider app, or the partner portal. It does not cover third-party sites or stores we link to (for example the App Store or Play Store). Partner contracts may add written terms for property staff accounts; those sit alongside this policy, they do not replace it.
03Information we collect
Depending on how you use Maison Blanc, we may collect: name; phone number; email; pickup and delivery addresses; order, invoice, and wallet history; payment status and transaction references (not full card numbers — card data is handled by PayU India); device and app identifiers; optional location while a rider is assigned to an active job; and, for hospitality partners, authorised staff names, roles, and portal login details. We do not sell personal data.
04How we use it
We process personal data to take and fulfil orders, schedule pickup and delivery, track garments through our facility, process payments and refunds, run partner contracts, provide support, prevent fraud, and meet tax and legal obligations. Marketing messages are sent only where you have consented or where the law allows. You can ask us to stop marketing at any time via support@maisonblanc.in.
05Payments
Consumer payments may be collected as cash on delivery, wallet, or online via PayU India. We store payment status and gateway references so we can match orders, refunds, and invoices. We do not store full card PAN or UPI PINs. PayU processes card and UPI data under its own terms and privacy notice.
06Location
The customer app may use location to confirm serviceability and show a rider on the way. Riders share location while a job is assigned so dispatch can run the route. Location is not used for advertising. You can refuse or later disable location in device settings; some live-tracking features will then be limited.
07Who we share data with
We share data only as needed to run the service: PayU India for payments; SMS, WhatsApp, and email providers for OTPs and service messages; cloud hosting for the apps and API; and the rider assigned to your pickup or delivery. Hospitality partner accounts share that property’s order and billing data with authorised staff of the contracted property. We do not sell personal data to brokers or advertisers.
08Cookies and device storage
The website uses a session cookie on the partner portal after login, and may remember a dismissed announcement bar in the browser. The mobile apps store signed-in session tokens on the device so you do not have to enter an OTP on every open. We do not run third-party advertising pixels on maisonblanc.in.
09How long we keep data
Order, payment, and invoice records are kept as required for tax, dispute resolution, and legal obligations, then deleted or anonymised where feasible. Support tickets and quality photos tied to an order follow the same order record. Account deletion requests are handled under DPDP timelines; some records may be retained where the law requires it.
10Security
Access to production systems is limited to operations staff who need it. API traffic uses HTTPS. Session tokens can be revoked by signing out or by requesting account deletion. No method of transmission over the internet is perfectly secure; we take reasonable technical and organisational measures and will notify you where the law requires if a breach affects your data.
11Your rights
Subject to the DPDP Act, you may request access, correction, or erasure of your personal data, and may raise a grievance. In the customer app, open Privacy & Data to export an archive or request deletion. You can also email support@maisonblanc.in or call 70230 04665. We may need to verify the account (usually the registered mobile) before we act.
12Children
Maison Blanc services are intended for adults and business users. We do not knowingly offer personal laundry accounts to children. Partner staff accounts are issued to the contracted property for its employees.
13Changes
We may update this policy. The date at the top of this page will change when we do. Material changes that affect how we use personal data will be reflected here before they apply to new processing.
14How to reach us
Maison Blanc Fabric Care Pvt. Ltd.
Shop No. 6, The Emporium, Puri Diplomatic Greens, Sector 111, Dwarka Expressway, Gurgaon, Haryana 122017
Email: support@maisonblanc.in
Phone: 70230 04665
Partnership enquiries: partnerships@maisonblanc.in